IT Trainer
: Job Details :

Responsibilities:

• Collaborate with Talent Management to organize and conduct technology training for new hires, including lateral partners, summer associates, and fall associate classes;
• Provide individual coaching sessions for lateral partners to ensure smooth integration with the Firm s technology;
• Deliver training on core applications and productivity tools, as well as new system features during upgrades;
• Host post-rollout webinars to address common issues and boost user productivity;
• Offer one-on-one support as an escalation point from the IT Support Center;
• Coordinate with the Practice Innovation team as required;
• Manage new hire learning plans in UniversitySite and customize plans based on job roles;
• Develop and update role-specific training materials and job aids;
• Analyze Service Desk data and new hire feedback to identify trends and areas for improvement;
• Collaborate with Digital Learning Specialists on orientation eLearning modules;
• Stay updated on Firm s technology advancements;
• Arrange live Q&A sessions with relevant experts;
• Stay informed about adult learning strategies and trends;
• Work with other departments to pinpoint onboarding gaps and optimize technology usage;
• Support change management efforts related to technology upgrades.

Requirements

• Skilled in leading interactive remote training sessions;
• Excellent presentation and communication skills (verbal and written);
• Strong consultation and organizational skills;
• Innovative problem solver with the ability to manage multiple priorities independently;
• Collaborative and able to build credibility across all organizational levels;
• Capable of meeting tight deadlines.
• Bachelor s degree;
• Minimum 3 years of law firm technology training experience;
• Thorough understanding of adult learning techniques;
• High proficiency in Microsoft Office and learning management systems;
• Quick to grasp new technologies used by legal professionals and others.