IT Support SpecialistMaplewood senior living's new Insp?r brand of world-class, urban senior living properties is now hiring an IT Support Specialist for its new Insp?r | Carnegie Hill property, set to open in early 2020. Located on the Upper East Side, this23 story, 215 unit residence will offer assisted living, enhanced care and memory care. This is an exciting opportunity to be a part of a brand new development, the first of its kind in New York City. This role will be critical in supporting the Ops team in preparations and setup of the vast array of technology this incredible high-rise will hold.At Insp?r, we are redefining senior living. Our highly trained, caring staff will provide world-class healthcare, smart technology, farm-to-table dining and innovative wellness experiences to help residents live fuller lives.This full-time position offers a benefits package including a competitive salary, medical, dental, vision, paid time-off, voluntary Aflac insurance, a 401k plan and more.IT Support Specialist Role: The IT Support Specialist will work hand in hand with technology and business professionals to support and maintain our technology, including end-user computers, peripheral equipment (printers, desk phones, smart phones) and email accounts. The specialist will have an overall responsibility for maintaining the technology in the community. They will provide outstanding customer service to all staff, residents, family members, responsible persons, and visitors of residents in the community.IT Support Specialist Responsibilities:
- Be the first responder to technical requests or problems - Provide level technical support to the company's users via on site, email, phone, and our ticketing system
- Utilizing our IT ticketing system, must escalate tickets based on priority
- Provide technology orientation and basic training to staff and assist the Insp?r IT team with equipment, software and other IT orders
- Assist the Insp?r/Maplewood team with on-/off-boarding procedures (e.g., getting equipment ready and accounts created for new hires)
- Working with the Insp?r IT team and our IT vendors to coordinate IT service visits with staff
- Create and maintain IT documentation regarding known issues and installation guides
- Provide remote and onsite support for peripherals, such as smart TV's, printers, copiers and mobile devices
- Research and test and evaluate new technology
- Carry out other duties as assigned
Education, Certification and Experience Requirements:
- Two (2) years' experience in an IT-related role
- Creative approach to problem solving & strong analytical skills
- Experience supporting Windows 7, 8 and 10 operating systems
- Experience with AD, Office 365 and Google Apps
- Experience supporting desktop computers, laptops, tablets and smart phones (i.e. iOS and droid)
- A+ or Network + or Microsoft certifications
- Experience and passion in working with seniors preferred
- Criminal background check required
How is the Insp?r experience truly brought to life? Our employees. We believe in order to foster a fulfilling experience for our residents, we must first do the same for those who build their careers here.At Insp?r, we make sure you have an environment in which you can continually learn and grow. One that leaves you personally and professionally fulfilled.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)