About Triangle Services: Triangle Services is a family owned and run business that provides facilities and aviation management services for Fortune 500 companies and local businesses. Our winning team has a service record spanning over sixty years of excellence & success. Triangle has some of the industry's most dedicated service professionals with over 1,600 employees across North America. We fuel working class communities with a sense of pride, security, and professionalism. Our average employee tenure rate is well over the industry average. Every day, hundreds of our clients depend on our team to maintain aviation facilities and corporate offices nationwide. Our customers count on us to be exceptional for them, and that's why we put so much effort into training and growing our people. We take care of our own. They take care of our clients in return.
Location: Garden City, New York
Position: IT Support Specialist
Industry: Service Industry
Ownership: Family Owned Revenue $200 million 50+ Years in Business
Geography: Company operates nationwide
Values: Live by and lead through our cultural values of Safety, Integrity, Innovation, Communication and Caring.
Salary: $65,000 - $80,000
Job Summary:
The IT Support Specialist will deliver customer support services for all people at the Triangle Service Companies. The Specialist must possess a high level of customer service, interpersonal, and problem-solving skills and ensure requests are processed timely, accurately, and in compliance with security guidelines.
Duties/Responsibilities:
- Perform hardware and software troubleshooting and research in order to recognize, isolate, diagnose and resolve information systems problems and issues mostly remotely and on-site.
- Provide technical support through software and hardware installation.
- Assist in the configuration of new systems, as well as troubleshooting and/or assisting end with existing systems.
- Create, and maintain documentation for all routinely performed tasks.
- Install, configure, test and perform upgrades on system software and hardware components for Windows and Mac OS.
- Manage the support queue to ensure issues are prioritized based on business needs and follow up to ensure all issues are successfully resolved.
- Assist end-users with basic computing and telecommunication issues and questions.
- Accept additional tasks and responsibilities within the department, besides those detailed in this job description as new business needs arise.
- Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.
Other Duties:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Technologies may change or new ones may be assigned at any time with or without notice.
Required Skills / Abilities / Attributes
- Strong working knowledge of Windows OS (though Windows 11), Windows Server, Active Directory, Microsoft 365.
- Azure knowledge a plus.
- Knowledge and experience with SharePoint and OneDrive sync
- iPhone/Android telephony skills.
- Strong troubleshooting and problem-solving skills
- Advanced interpersonal/customer service skills
- Resourceful, with natural curiosity, leading to the ability to find the root cause of issues and solve technical problems.
- Lifelong learner with an eagerness to learn and develop new skills, especially security and security products.
- Bilingual Spanish/English required.
Education and Experience:
- Bachelor s degree in Computer Science or equivalent 2+ years of IT support experience
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 30 pounds at times.