A commercial services company in New York City is currently seeking an experienced professional to join their staff as their new IT Specialist.Responsibilities:The IT Specialist will:
- Oversee hardware & related software security and configuration functions to meet business needs
- Assist in providing critical support for supported mission critical business applications
- Perform analysis and provide primary issue resolution for assigned resources and projects
- Coordinate with software vendors when relevant
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Periodically perform data cleansing activities in the applicable databases
- Develop reports, dashboards and processes to continuously monitor data quality and integrity
- Troubleshoot as needed in and out of the office.
- Site visits when needed to troubleshoot
- Setup desktop, desk phones, cell phones, laptops, iPads as needed for new employees
Qualifications:
- 5+ years of experience working in support of facilities maintenance and security business
- Proven experience with troubleshooting principles, methodologies and issue resolution techniques
- Solid background in personal computer hardware repair and/or troubleshooting
- Knowledgeable in computer hardware, operating systems, applications, and networks
- Experience with Microsoft Windows 10 and Windows 11
- Experience with Microsoft Teams, One Drive, SharePoint Online, and Microsoft Azure
- Advanced knowledge of Microsoft Office 365 Desktop Apps (Outlook, Word, and Excel)
- Experience with Active Directory configuration, printer server management, LAN and WAN networks.
- Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution
- Customer service oriented
Desired Skills:
- Experience with Mobile Device Management (VMware Workspace One)
- Experience with programming languages and/or PowerShell
- Prior experience of software deployment, management processes, and/or vendor management