IT Operations Analyst
: Job Details :

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.comJob Summary:Ensure that all operational IT related service needs are delivered while following all security and compliance procedures.Essential Functions & Accountabilities:* Identify problems, devise, and deliver proactive solutions to enhance quality of service and to prevent future problems. As required, analyze and highlight incident trends.* Supports the implementation of regional and global IT projects. Increased involvement with local IT and business initiatives. Provides related incident resolution supporting service transition.* Administers enterprise class IT systems and tools, including highly virtualized client computing environments.* Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.* Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes Oxley).* Create and maintain knowledge documents, usage guides and FAQs for both IT and business team members. Develop and deliver user training.* Promotes user adherence to the organization's IT policies.* Collaborate with specialized teams supporting the client computing infrastructure and systems.* Liaise with global third-party client computing partners. Increased involvement with local IT agreements and vendors* Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA's* While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool.* Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.* Manage the client computing hardware and software lifecycles. Provides effective IT Asset Management.* Escalate tickets in accordance with IT procedures. .* Maintain and develop professional and technical knowledge by attending educational workshops, training events, reviewing applicable technical materials.* Participates in the IT Operations out of hours support rotation.Travel Requirements: Occasional travel to other sites (