IT Service Desk Coordinator
Duration: 3-4 months (may extend or convert to full-time)
Location: Buffalo, NY onsite
Pay Rate: $23.00 $25.00/hour (parking provided/validated)
Schedule: 9-5pm EST
Positional Overview
Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Look no further! We're actively seeking a skilled IT Service Desk Coordinator to join our client s team and play a pivotal role in ensuring smooth IT operations. As the Service Desk Coordinator, you'll be the first point of contact for their internal users, providing timely and effective support for their IT needs. From troubleshooting technical issues to coordinating with other IT teams for resolution, your attention to detail and strong communication skills will be essential in delivering top-notch service. If you thrive in a fast-paced environment, enjoy solving complex IT problems, and have a knack for fostering positive relationships with users, we encourage you to apply and be part of their team dedicated to keeping their systems running smoothly and their users happy. This is an exciting opportunity to showcase your IT expertise and make a real difference in their organization!
Role & Responsibility:
- Assist in the procurement of end-user hardware (laptops & accessories such as monitors, keyboards/mice) through our preferred supplier CDW.
- Image all hardware per company specifications and deploy to end-users, which may include shipping to a home or work address.
- Provide service desk problem resolution for hardware and application issues, and assist with incident response. This may involve phone support.
- Coordinate with users to troubleshoot issues, escalate unresolved problems, and ensure timely resolution.
- Maintain accurate records of hardware inventory, including serial numbers, asset tags, and deployment status.
- Assist in the setup and configuration of new hardware and software applications for end-users.
- Collaborate with IT teams to identify and implement process improvements and efficiency enhancements.
- Participate in team meetings and training sessions to stay updated on IT policies, procedures, and technologies.
- Provide excellent customer service, ensuring a positive experience for all end-users.
Skills & Experience:
- 1-2 years of related experience supporting Windows-based laptops, mobile devices (iPad, iPhone).
- Proficiency in Office 365, including Teams and Teams conferencing, and Active Directory.
- Familiarity with network devices and troubleshooting techniques.
- Experience with knowledge base or ticketing systems, ServiceNow preferred.
- Strong customer service orientation.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent communication and interpersonal skills.
- Able to lift computers, small printers, and other associated hardware.
- Able to remain in a sitting position for long periods with some walking required.
- Able to operate computer equipment including laptops, PCs, iOS devices.
- Able to speak on the phone