Location: All cities,NJ, USA
**IT Concierge Associate**
Englewood Cliffs, New Jersey The **IT Concierge Associate** supports users by addressing any technical and non-technical difficulties related to the use of technology in conducting their day to day job function. This role is the first line of contact when a userreports an issue. This function requires quick thinking, a level of calmness and ability to problem solve in a fast paced environment. Communication, proper expectation setting and the hunger to reach a successful case resolution is paramount. **The Job**
Data loss can be devastating. Whether its caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. OwnBackup is the #1 data backup, archiving, and sandbox seeding app on the Salesforce AppExchange. With over 3,000 customers, we are ranked #25 on Financial Times list of Americas fastest-growing companies and have raised $267.5 million in funding from Salesforce Ventures and others.
**Your Day-to-Day Role**
* Level 1 & 2 support for 400+ Mac users on laptops, including monitors, tablets, printers, peripherals, and applications.
* Computer and data security, including encryption and anti-virus updates.
* Installation and image management, including pre- and post-imaging procedures.
* Documenting and troubleshooting procedures.
* Configuring, maintaining and troubleshooting printers and print clients.
* Maintaining inventories of software, hardware and peripherals using an asset management software.
* Configuring and troubleshooting user accounts (in office and remote).
* Configuring and troubleshooting remote access.
* Training users on basic Mac and applications use.
* Thorough record keeping and documentation as required.
* Other projects and duties as required may be assigned.
* Hardware installation and troubleshooting: Apple Mac mini, iMac, MacBook Pro, iPad, iPad Pro
* Troubleshooting of Xerox and Sharp printers, scanners, faxes.
* Supporting users requiring help with single sign on and multi factor authentication.
* Conduct day to day support activity with a level of urgency and commitment to SLAs
* Ordering equipment through IT suppliers (i.e. Apple, CDW, etc).
**Your Work Experience**
* A minimum of 1 years' Help Desk experience supporting a Mac environment at a university help desk or business environment. Previous experience working as an Apple Genius associate a plus.
* Previous experience supporting large organizations with offices in multiple geographies (majority in the US) is a plus
* Well versed in Mac and Apple OS and iOS
* Ability to relate to and effectively communicate with all levels of employees.
* Process oriented, but flexible around business needs.
* Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with staff and with the public.
* Independent worker with good task and time management skills.
* Focused, with strong attention to detail.
**Important Details**
This is a full time position. The ideal candidate will work out of our New Jersey office to maximize interaction with business.
Here at OwnBackup, culture is as important as results, and a key part of our culture is our differences. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status. OwnBackup will consider qualified applicants with criminal histories in a manner consistent with applicable law.
Have a look at our and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and Salesforce Ventures. The company has experienced 100% y/y growth, establishing early market dominance in a big addressable market. To put it in perspective OwnBackup has 2k customers and nearly all of Salesforce 150k customers are a potential fit to use our products. Given the companys vision to be the leading Cloud Data Protection Platform, there are also plans to expand into other SaaS ecosystems in the company year.
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