IT Associate
: Job Details :

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

The IT Associate will be responsible for providing technical support to end-users, maintaining hardware and software systems, and assisting with IT projects as needed.

Job Responsibilities:

• technical support to end-users, troubleshoot and resolve issues related to hardware and software systems.
• configure and maintain hardware and software systems, including desktops, laptops, printers, servers, and network devices.
• regular maintenance and updates on hardware and software systems to ensure optimal performance and security.
• with IT projects, including software deployments, hardware upgrades, and system migrations.
• documentation related to IT systems, processes, and procedures.
• training to end-users on how to use various software and hardware systems effectively.
• up-to-date with emerging technologies and trends in IT, and assess their potential impact on our organization.
• compliance with IT security and regulatory standards.
• Keeping up to date with advancements and best practices in IT administration.
• Perform special projects, and additional duties and responsibilities as required.

Education and Experience Requirements:

• Associate s degree (or equivalent) in computer science, information technology, information systems, or similar -OR- high school diploma (or equivalent) plus two (2) years of experience in functional area.

Additional Job Requirements:

• technical skills and experience with various operating systems, hardware, and software systems.
• with IT security and compliance standards.
• Strong analytical and problem-solving skills.
• Adaptable and comfortable with changing priorities in a high volume environment.
• Excellent interpersonal and communication skills, effective work relationships and ability to work effectively in a fast-paced team.
• Superior organizational skills, problem solving, and attention to detail.
• An ability to thrive in an environment where priorities change daily, and where employees wear many hats, detailed-oriented, and thrives in a fast-paced environment.
• The ability to think outside the box and prioritize tasks and decisions in a timely manner.
• Self-directed, yet effective working part of a collaborative team.
• Responsive and customer-focused with a demonstrated use of professional judgment.
• Exceptional verbal and written communication skills with the ability to speak confidently .

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

Quontic provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Quontic will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ...@quonticbank.com.