A Technology Training, Rollouts and Adoption, Associate / AVP job is available with our client, an American multinational private equity, alternative asset management, and financial services firm based in New York City. This is a hybrid role.
This role within our clients Technology Training, Rollouts and Adoption team plays a key role in the deployment, adoption and continued engagement of client applications by developing training plans, writing technical documentation, creating video tutorials and helping with the broader strategy to successfully deliver across the organization. This role will report to the Head of Technology, Rollouts and Adoption and will be responsible for building and delivering technical training and driving high adoption rates/attendance.
Please Note: Candidates MUST be Aegistech's W2.
Responsibilities:
- Create and deliver technology training for different projects, ensuring that content is effective and meets the needs of our businesses and that content is continuously improved to keep up with changes.
- Manage expectations for several stakeholders across the organization while determining the appropriate documentation, video tutorials and training techniques that must be used and created.
- Design technical documentation using PowerPoint and leverage video editing tools such as Articulate, Camtasia and Snagit to create video tutorials.
- Partner with product owners across different teams to define feature release objectives and key results.
- Develop effective product training, communication, rollout and adoption strategies and measure impact.
- Help tighten the feedback loop between product and support teams to ensure designs and development prioritize feedback received from users of the applications.
- Collaborate with other Training & Adoption team members to build processes for driving and measuring adoption of existing applications and features.
- Closely collaborate with product owners to understand functionality and workflows being released to ideate the appropriate training methods.
- Familiarity with Microsoft Office 365 applications and the training needed to boost colleague productivity.
- Leverage the firm s Technology Early Adopter Program which provides colleagues with early access to unreleased features to better understand training needs.
- Coordinate beta tests and gather significant feedback to help shape new technologies deployed across the firm.
- Enable clients professionals to learn new technology skills by contributing training collateral to the firm s global technology training program.
- Help maintain the latest technical documentation on our clients' intranet website using WordPress.
Qualifications:
- A self-starting, entrepreneurial attitude with a desire to learn and gain expertise in new technologies.
- Skills in change management in a dynamic, rapidly growing organization.
- Possess strong interpersonal skills including written and verbal communication with technical and non- technical stakeholders.
- An ability to work on multiple projects simultaneously and independently, resolve issues, meet deadlines and escalate appropriately to management.
- An ability to persuade, negotiate and communicate with confidence.
- Experience with Office 365, video editing tools and learning management systems.
- Passionate about teaching others about technology while also making significant individual contributions.
- Skilled in prioritizing and effectively managing time to meet deadlines.
- An ability to weigh competing interests of multiple stakeholders and make sound, informed decisions.
- A data-driven mentality.
After you've applied, connect directly to the recruiter at linkedin.com/in/jasonappel