IT Support Specialist
This role is onsite and will be required to travel to various client sites around Manhattan as needed.
Responsibilities:
- for hardware & related software security and configuration functions to meet business needs.
- Providing critical support for supported mission critical business applications
- Issue resolution: perform analysis and provide primary issue resolution for assigned resources and projects.
- Coordinate with software vendors when relevant
- Analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Perform data cleansing activities in the applicable databases.
- reports, dashboards and processes to continuously monitor data quality and integrity.
- Support for desktop, desk phones, cell phones, laptops, iPads as needed for new employees.
Experience:
- 8-10 years of experience in IT Support
- Experience with Microsoft Windows 10 and 11
- Experience with VMWare, Teams, OneDrive, Azure
- Experience scripting in PowerShell is a plus
- Experience with Active Directory configuration, printer server management, LAN and WAN networks.
- Experience with troubleshooting principles, methodologies and issue resolution techniques.
- Ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
- Experience in computer hardware, operating systems, applications, and networks.