Information Technology Help Desk
: Job Details :

Company Description

Moo IT Solutions provides high-level technology consulting, Managed IT Services, and computer hardware/software reselling. The company serves NJ, NY, PA and CT in addition to various areas of the United States, with over two decades of IT experience Moo IT Solutions offers top-notch hardware and software solutions to all clients, regardless of their budget.

Role Description

This is a full-time on-site role for an Information Technology Help Desk. The Help Desk personnel will be responsible for network administration, information technology, troubleshooting, network security, and exceptional customer service to ensure an efficient IT operation. The role involves responding to user requests, troubleshooting IT issues, and resolving them in a timely manner, maintaining IT infrastructure, providing on-site support, and documenting system issues and maintenance tasks.

Qualifications

• Strong knowledge of network administration, information technology, troubleshooting, and network security principles
• Excellent customer service skills and ability to communicate complex technical issues to non-technical clients
• Experience with ticketing systems, operating systems, and network monitoring tools
• Strong analytical and time-management skills
• Ability to work independently and collaboratively as a key member of a team
• Strong interpersonal skills and positive attitude
• Bachelor's Degree in Information Technology, Computer Science, or related field preferred
• Industry certification (such as CompTIA A+, Microsoft Certified Professional, Cisco Certified Network Associate) is a plus