Hotel Front Office Operations Manager
: Job Details :

**Hospitality - Hotel**

**Hotel Front Office Operations Manager**

Hotel Front Office Operations Manager DelMonte Hotel Group Albany NY

**Hotel Front Office Operations Manager**

**Company:**

DelMonte Hotel Group

**Location:**

1455 Washington Avenue

12206

US

**Category:**

Hospitality - Hotel

**Degrees Required:**

Not Specified

**Employment Type:**

Full-Time

**Manages Others:**

Yes

**Requirements:**

As a **Front Office Operations Manager**, you will directly supervise associates in the Front Office and Food & Beverage Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.

Ensure proper cash and key control procedures are followed.

Answer inquiries pertaining to hotel policies and services.

Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.

Perform Front Desk and Food & Beverage duties as needed.

Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.

Ensure food sanitation and proper food handling standards are being followed.

Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.

Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.

Ensure all brand standards and initiatives are implemented and followed.

Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.

Maintain up to date records and files.

Provide information pertaining to hours and available services of the hotel

Ensure the cleanliness of the Front office, lobby and surrounding areas.

Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

**Job Requirements**

We are looking for a self-motivated **Front Office Operations Manager** with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

1 to 3 years related experience in guest services, front desk or related professional area

Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Proven customer service and staff management skills

Ability to work as part of a team and complete tasks individually

Solid organizational, time-management and prioritization skills

**Benefits**

As a **Front Office Operations Manager** with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a careerthe kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

Competitive pay

Comprehensive benefit packages for full-time positions

Hotel room discounts at our locations around the globe

Discounts on food and beverages

Professional development and advancement opportunities

**Front Office Operations Manager** .

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today we're waiting to hear from you!