Hotel Front Desk Receptionist
: Job Details :

We re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Work with the housekeeping staff to ensure rooms are ready for new guestsField customer complaints when necessaryGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications:Has experience answering telephone calls and troubleshooting stressful situationsWorking knowledge of Microsoft Office and reservation management systemsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredMust have graduated high school, received a GED or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsAbout Company:At Endeavor Hospitality Group, we take hospitality personally. We value memorable experiences over mere transactions and deliver on that promise through our commitment to a deeper level of engagement with guests, staff, partners, and stakeholders. Endeavor s innovative model of destination-centric hospitality ensures every property creates, fosters, and inspires a location s true cultural signature. That means we ve got our ears to the ground, taking cues from locals to establish unique experiences and long-lasting connections with neighborhood partners. And for our stakeholders, our intuitive, results-driven approach spurs revenue growth. We re making hospitality welcoming for everyone involved, and we re having a great time in the process.