Hotel Front Desk Receptionist
: Job Details :

We re looking for a positive and professional hotel front desk agent night auditor to deliver an exceptional experience to every guest at our hotel. You ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Handle customer complaints as necessaryCommunicate with housekeeping to make sure guest rooms are readyBookkeeping: keep accurate records of all hotel guest account informationAnswer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationQualifications:1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHigh school graduate, GED recipient, or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsWorking knowledge of Microsoft Office and reservation management systemsComfortable taking telephone calls and mitigating stressful situationsAbout Company:Busy summer hotel needs friendly staff. This hotel is close to the Dream Park.