Location: New York,NY, USA
Aquant is taking off like a rocket ship join us for the ride! Were looking for passionate problem-solvers to join our venture-backed technology company for our next phase of rapid growth. Our artificial intelligence platform is transforming the way our clients build relationships with their customers. Come work with the worlds biggest companies to solve complex customer service problems! ** Home Appliance Subject Matter Expert**
Remote Hourly Intermediate **About The Position**
Aquant is looking for a Home Appliance Subject Matter Expert to join us as a freelance consultant. The Consultant will provide expert advice to the Data Quality and Customer Success teams about the following:
* Review problem/solution mappings
* Rank the probabilities of solutions to solve the problems
* Add and/or exclude solutions based on experience and/or research
* Review outputs of this process and refine changes with the Aquant team member(s)
**Requirements/Qualifications:**
* At least 10 years of technician experience in the Home Appliance industry, specializing in at least one of the following:
* Extensive experience with most refrigeration brands: Samsung, LG, GE, Whirlpool, and Frigidaire
* Extensive experience with most home laundry brands: Samsung, LG, GE, Whirlpool, and Frigidaire
* Extensive experience with home dishwashers
* Excellent communication skills
* The Consultant has the necessary equipment and software to perform the Consultant duties remotely if the Consultant cannot meet in person
**Responsibilities:**
* Meet with Aquant team member(s) to review solution decision trees, heat maps, and triage outputs and provide expert advice
**Apply for this position**
**Office Locations**
**Nyc Headquarters**
147 West 24th Street, 4th FL
New York, NY 10011
...@aquant.io
(917) ###-####
**Tel Aviv Headquarters**
28 HaArbaa St
Tel Aviv-Yafo 6473925
Israel
...@aquant.io