Position Overview: The Head of IT Infrastructure & Security plays a pivotal role in leading and directing a team of skilled IT professionals in managing, strategizing, and implementing our clients IT infrastructure. This encompasses a broad spectrum, including network architecture, internet connectivity, endpoint management, cloud services, and cybersecurity.
Primary and Secondary Responsibilities:
- Supervise and guide a team comprising networking engineers, system cloud administrators, and IT desktop support professionals.
- Develop, implement, and monitor departmental goals, strategies, and tactics to ensure alignment with organizational objectives.
- Oversee the procurement of IT hardware, software, and services, including vendor management and software licensing.
- Establish and uphold IT infrastructure standards, policies, and procedures to ensure efficiency and compliance.
- Collaborate closely with business technology partners and operational teams to ensure synergy between infrastructure strategies and corporate objectives.
- Collaborate with the SVP, IT, to provide leadership and guidance for proactive enterprise infrastructure monitoring, change management, cybersecurity strategy, and capacity planning.
Job Requirements: Experience:
- A minimum of 10 years of experience in IT Infrastructure, with at least 2 years focused on cybersecurity.
- Demonstrated expertise in Public Cloud Computing and proficiency with Microsoft Office 365.
- Preferred qualifications include experience with Azure, CISSP, CompTIA Security +, and ITIL certifications.
- Familiarity with Cloudflare and knowledge of Sitecore Commerce and XP are advantageous.
Education & Certifications:
- A 4-year degree is preferred.
- Preferred certifications include CISSP, CompTIA Security +, and ITIL.
Skills and Attributes:
- Profound understanding of TCP/IP, DNS, DHCP, VPN, and firewalls is essential.
- Strong analytical, problem-solving, and critical thinking abilities are required.
- Familiarity with web technologies and proficiency in Redis is necessary.
- Experience with cybersecurity frameworks such as NIST is required.
- Proficiency in IT department budgeting and demonstrated ability to drive multiple initiatives and programs are essential.
- Knowledge of data warehousing tools, ETL, Analytics reporting, middleware, and familiarity with the .Net programming language are preferred.
- Knowledge of Zendesk Help Desk Software is advantageous.