Guest Services Representative
: Job Details :

**Guest Services Representative**

CAROUSEL_PARAGRAPH

* WILLISTON, Vermont

* Marketing/Sales

* 27385

* Full-Time Year-Round

** Share Job**

** Job Description**

**Overview**

Join Country Walkers and VBT Bicycling Vacations; an award-winning, Vermont-based active travel company and be part of our high performing, international team. We offer small-group bicycling and walking tours around the world with an emphasis on local connections and culture. Positively impacting people's lives through active travel experiences is what were all about! Were searching for enthusiastic Guest Service professionals with a passion for travel to support our busy Call Center. Check us out and learn why we're a Best Place to Work in Vermont!

**Responsibilities**

* Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving

* Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors

* Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes

* Support all members of the guest service team, such as answering queue calls when necessary.

**Qualifications**

* Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service

* Exceptional technical skills; computer operations, systems navigation, data entry required

* Travel industry experience a plus.