GUEST SERVICES MANAGER
: Job Details :

GUEST SERVICES MANAGERClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $85000 / year What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary The Guest Services Manager is responsible for overseeing the Guest Services Program, as part of the client's Hospitality Services department. This position will be responsible for not only ensuring all team commitments below are being fulfilled, but also managing backend issues for ambassadors (payroll, schedule, etc.). As WMC is primarily a medical center, confidentiality will be a crucial component to this team's operation. Key Responsibilities:Manage team of Guest Services Ambassadors, ensuring all trainings are completed and implemented into daily operationsServe as main point of contact for Guest Services Team, frequently reporting to client on operational updates and concernsManage payroll and timesheets for team members, including PTO and LOADevelop SOP and ensure all approved processes are being met by ambassadorsEnsure all shifts are populated and accounted for; PM/Weekend shifts will be required from select ambassadorsGreet visitors and employees; welcome visitors with a smile while maintaining eye contact through the entire interactionAssist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc.Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interestMaintain building visitor list by managing the access badge process for employees and visitors; follow all security procedures and ensure visitors havevisitor badges and name tagsCarry out instructions for security, fire, health and safety guidelinesMaintain a strong awareness of business activity and communicate all updates with team membersCreate opening and closing walk-throughs for ambassadors to completeOther duties as assigned Preferred Qualifications: Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations roleCollege or graduate degree in business, marketing, communications or related fieldExcellent interpersonal communication skills - both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinatesDetail oriented with strong organizational skillsAbility to develop systems and reports for tracking projects and metric alignmentAbility to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technologyProblem solving skills - ability to communicate operational challenges, with recommended solutions where possibleA flexible working style for a fast-paced, dynamic environment where only limited standardization existsExcellent time management skillsDemonstrated experience in development of Standard Operating Procedures Apply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1296805Flik Hospitality GroupJEANNE M LANE[[req_classification]]