Guest Services Intern
: Job Details :

** Guest Services Intern**

**Job Category****:** Internship **Requisition Number****:** GUEST001640 Showing 1 location **Job Details**

**Description**

**Job Summary // Responsibilities**

*The Buffalo Bills reserve the right to change this job description at any time.*

* Assist in the development, organization, and management of event/game operations at Highmark Stadium and other Buffalo Bills facilities.

* Manage assigned tasks and responsibilities during Buffalo Bills home games and events including Guest Services and overall Fan Experience initiatives.

* Research and implement opportunities for growth in Team Member incentives, training, and other aspects of game day.

* Maintain Buffalo Bills credential system using ABI Mastermind software.

* Assist with recruitment, selection, training, and supervision of game day staff.

* Collect and organize Lost & Found items after each event using 24/7 software program. Respond to calls & emails from fans to arrange pick-up of items.

* Deliver Guest Services training program to Buffalo Bills team members and team partners.

* Assist with production of instructional/procedural manuals for all Guest Services team members and game day partners.

* Oversee and implement new employee incentive and rewards programs.

* Manage communications through guest services hotline and email.

* Support events team by overseeing Bills team members at non-game day events.

* Provide administrative support for a variety of event/game related activities.

* Assist with off-site events, errands, and deliveries as needed.

* All other duties as assigned.

**Education // Experience & Skills Requirements**

* Bachelors degree in Business, Hospitality, Marketing, Sports Administration, or related programs required. Masters degree preferred for Season Long Internship.

* The ideal candidate should have great people skills, be customer service oriented, and have outstanding leadership abilities.

* Qualified candidates must be creative thinkers, self-motivated and have great organization skills.

* Must be able to work in a fast-paced environment, multi-task, and prioritize duties while maintain a positive attitude.

* Individuals must be able to work without supervision on complex assignments, all while meeting established deadlines.

* Individuals must possess excellent oral and written communication and presentation skills.

* The ideal candidate is comfortable speaking in front of larger groups of people.

* Qualified candidates must thrive in a team-first atmosphere and should be able to openly communicate while providing intelligent feedback and opinions constructively.

* Individuals should be effective problem solvers and feel comfortable utilizing available resources to resolve issues.

* Should have a good working knowledge of the following Microsoft Office products: Word, Excel, PowerPoint, Outlook, and a willingness to learn other applicable computer software.

* Candidate must be able to work up to 40-hours per week; including evenings, weekends and holidays as scheduled.

* Candidate must have reliable transportation.

* Candidate must be able to list up to 50 lbs. and stand for long periods of time.

**Seasonal Term Lengths**

1 intern from May 2022 through February 2023 (Season-Long)

1 intern from June 2022 through August 2022 (Summer)

**The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.**

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