Job DetailsLevelExperiencedJob LocationRochester New York - Pittsford, NYPosition TypeFull TimeTravel PercentageNoneJob ShiftAnyCCTV/GSOC OperatorNorthland Controls is seeking a Global Security Operations Center Operator in our Pittsford Office.The role of the GSOC Operator is to help safeguard the people and property of our clients. The GSOC is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquiries. Customer service is a key element of this position.Qualified candidates will have a proven excellent customer service skills, a high attention to detail and strong computer knowledge including MS Office suite. Professionalism in all situations is a must.Starting pay is $18 for entry level and up for more experienced candidates. Responsibilities
- Monitoring and investigating alarms received from access control and video management systems
- Dispatching field personnel in response to alarms, emergencies, and calls for service; alerting emergency responders as needed
- Assisting personnel with access control issues
- Ensuring the timely communication of all major and minor events; notifying the appropriate response resources as directed by procedure
- Monitoring and maintaining life safety and access control systems
- Generating work order and maintenance requests according to GSOC process
- Conducting routine audits of readers, cameras, and other related devices
- Troubleshooting and facilitating problem resolution
- Ensuring the safety of employees locally and abroad by monitoring domestic and global events
- Preparing all required written reports, including but not limited to activity reports, incident summary reports, and all required logs
- Collaborating with Manager to identify process and quality improvements
- To work in compliance with the Company's Health and Safety standards and requirements, with the safety of self and others in mind at all time
- Perform other duties and special project functions as assigned.
Skills
- Excellent customer service skills to deal with both internal and external customers
- Ability to communicate effectively, both orally and in writing
- Ability to communicate clearly and concisely over the phone and radio
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Ability to handle emergency situations in a calm and level-headed manner
- Ability to work independently and as part of a team
- A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
- Comfortable with a high-tech work environment and eager to learn new tools and processes
The GSOC operates 24 hours a day, 7 days a week. There are a variety of shifts available including SWING and GRAVE shifts
- 4pm- 12:30am; Tuesday and Wednesday off
- 12am- 8:30am; Monday and Tuesday off
* Please be advised, as a condition of employment, the suitable candidate must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test meeting federal requirements.Must have reliable transportation to and from the office in Pittsford NY. 1250 Pittsford Victor Road, Pittsford, NY 14534About Northland ControlsNorthland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will do whatever it takes to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.Our MissionTo be the most trusted and influential leader in the industry. By delivering exceptional services across the world, we are determined to continually surprise our customers, the industry and even ourselves while having fun.Core ValuesBe Honorable * Take on Challenges * Do Whatever it Takes * Our People * Have FunNorthland provides a robust set of benefit plans including but not limited to medical, dental, vision, life insurance, 401(k)/profit-sharing, wellness programs and paid time off and tuition reimbursement program.Northland Control Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.