GROUP DIRECTOR, CLIENT PARTNERSHIP
POSITION OVERVIEW - **Mandatory in office 3 days a week. Would consider Cincinnati or NYC location.**
The Group Director, Client Partnership serves as business leader across a portfolio of Clients or a large, multi-year Client. They are accountable for establishing, maintaining and growing client relationships/business ensuring we re continuously delivering value. Group Directors are also responsible for leading a team of direct reports as well as leading the overall client vision within the agency. Intimately aware of the agency s entire suite of capabilities, our network partner's capabilities, and our market position to drive innovative solutions.
Key responsibilities
- Business Lead for assigned client(s)
- Establish, own and foster senior client relationships
- Understand our client and prospect s business, brand and customer behaviors to develop winning strategies
- Constantly tracks the market and competitive sets, on top of innovation, latest business trends and cultural happenings.
- Responsible for overall client satisfaction and ensures the client is getting the best results from the entire agency team.
- Responsible for Client growth/revenue and cross-disciplinary team leadership.
- Develop and lead the execution of the vision and strategy for the assigned client/s
- Lead annual account plan development and execution to deliver agreed growth/client satisfaction goals
- Regularly and convincingly communicate agency value delivered to client s business to ensure strength of continued relationship
- Identify, propose and close organic growth opportunities that impact our client s business
- Financial management of the business (single client or portfolio of clients) including contract negotiations, annual and monthly revenue forecasting, and budget management
- Develop and fosters strong, high-performing team including selective recruiting, coaching, regular feedback sessions and career development support
- Champions sharing across teams and case study creation
- Actively contributes to agency culture and Client Partnership capability development
- Responsible for Client growth/revenue and cross-disciplinary team leadership.
- Works with peers across disciplines to plan, staff, and manage scopes and engagements.
Key relationships
- Team members
- Discipline Leads
- Client stakeholders
QUALIFICATIONS
Experience
- 15+ years of experience working at an agency
- Strong digital marketing experience required, media a plus
- Demonstrated strong leadership skills in managing relationships and setting the vision for the business and programs.
- Success leading, managing and motivating a team
- College Degree required
Skills
- Strong relationship management skills
- Strong financial management skills
- Business-results focused
- Analytic skills ability to look at data, extract insights and present it simply
- Strong oral and written communication skills
- Strong presentation skills
- Must be able to quickly embrace change and thrive in a fast-paced environment.
- Natural collaborator
- Highly developed influencing skills
- Multi-tasker, thrives in fast paced environment, self-motivated, and able to set priorities for self and others
- Resilience and ability to listen to the team to ensure collaboration and success
- Curious, collaborative, positive and eager to drive work forward