General Manager
: Job Details :

GENERAL MANAGER JOB DESCRIPTION

Objective of the General Manager is to provide an enjoyable dining experience to all guests while operating the shop in a fiscally responsible and efficient manner in line with the revenue, expense and profitability goals of ownership. An additional emphasis should be placed on providing a positive work atmosphere for staff, thru leadership, support and guidance in this fast paced environment.

ESSENTIAL DUTIES

The following duties are essential, but not limited to, requirements of the General Manager:

• Maintain clear, articulate & honest communication with the Owners, customers, staff and vendors.
• Ensure the highest level of satisfaction for every guest, creating a memorable experience while ensuring the delivery of fast/friendly service and quality products.
• Primary representative of West End Bagels in handling customer complaints and/or issues
• Control costs through efficient inventory control and waste management.
• Evaluate cost effectiveness of all aspects of operation. Develop and implement cost-saving and profit-enhancing measures.
• Oversee all ordering and inventory
• Bring expenses in line with industry standards, primarily food costs and payroll
• Ensure an enjoyable work environment for team members and guests
• Manage staff in an efficient and effective manner
• Follow & enforce shop policies and procedures
• Provide real time on shift development to team members and supervisors thru tactful and effective methods
• Perform ongoing evaluation of all team members to ensure the best possible people are part of the organization
• Create efficient weekly staffing schedule; ensure clear work assignments and breaks are strategically taken throughout the work day
• Interview, select, train and supervise staff for optimal performance
• Provide on-boarding package to all new employees & answer any questions they may have
• Efficiently delegate responsibilities to Assistant Manager & Shift Supervisors
• Maintain store cleanliness, service, sanitation and safety
• Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Offer suggestions/methods on how to optimally market and promote the shop. .
• Ensure catering orders and deliveries meet or exceed guest expectations

OTHER ESSENTIAL DUTIES

• Move throughout the shop to visually monitor and take action to ensure food quality, cleanliness and service standards are met
• Assess appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Upload invoices and tip sheets to web based Drop Box application
• Ensure that all standards and cash handling procedures are met.
• Ensure compliance with all local, state and federal laws.
• Ensure adequate staffing levels for anticipated business during shift.
• Maintain cleanliness of the shop prep area, dining room and back of house
• Must be able to perform any position needed including: ie. opening and closing store, baking & food prep
• Provide clean and safe environment by assigning and following up with cleaning assignments
• This job requires a total of 50 hours per week on average.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY .

• 5 years previous general management experience of a restaurant is a must
• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
• Considerable skill in math using percentages.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to lift up to 50 lbs.
• Ability to communicate in English, both orally and in writing, with employees & guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Must have excellent communication skills
• Experience with hiring and training staff
• Familiarity with operational flow
• Must be able to functionally perform all restaurant positions; must be flexible to cover them if needed
• Must have reliable transportation, especially in inclement weather

BONUS

• Salary above includes the bonus potential which is directly related to increasing sales & keeping costs down.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Paid training

Experience level:

• 5 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift

License/Certification:

• Driver's License (Preferred)
• Food Handlers License

Work Location: In person