In case you don t know who we are:
We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly sometimes beyond our own expectations.
Responsibilities:
- Manage and support Section Managers with all internal employee relations and be people focused at all times, deputies Operation Managers but always be ready to take the lead when required.
- Ensure proper staff allocation to maximize efficiency in all departments.
- Ensure the effective dispatch of all flights to our customers with accurate specifications.
- Monitor production departments to ensure that the exceptional DO & CO quality is maintained at its highest level with maximum efficiency in accordance with DO & CO regulations as set by the Quality Assurance team.
- Oversee all quality aspects of the operations process to ensure adherence to all relevant Critical Control Points, Health and Safety, Food safety and all legal requirements.
- Build and maintain excellent working relationships with all department Heads, ensure the provision of a positive and professional service that elevates the DO & CO reputation, while making sure any highlighted problems have an implemented solution. Represent DO & CO daily with all external and external communications.
- Ensure the effective development, implementation and evaluation of policies and procedures, ensuring consistent and compliant application. Use of DO & CO resources effectively to achieve the set business objectives and targets.
- Ensure compliance with all airlines, Airports, ports and all other applicable rules/regulations. Implement process/compliant improvements as needed. Perform other projects and tasks as assigned by the management.
- Participate in establishing policies and procedures.
- Track and report key functional metrics to reduce expenses and improve effectiveness.
- Partner with stakeholders to ensure clear requirements documentation.
- Perform cost and scenario analysis, and benchmarking.
- Monitor and forecast upcoming levels of demand.
- Assess, manage and minimize risks.
- Other projects as assigned.
Qualifications:
- Be a role model, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality.
- Forward, strategic thinking leader always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO
- Being ambitious and taking on project management work to secure potential future business.
- Ability to work well in a fast-paced environment and with a diverse clientele that requires a hands-on approach to our guests needs.
- Ability to complete assigned tasks within the given time to meet strict deadlines.
- Flexibility (different shifts - night, weekends, holidays)
- Passion for high-end cuisine, love for food and motivation to deliver exceptional service and be involved in menu changes.
- Well, presented, professional individual with a can-do, positive attitude that indulges in team success.
- Ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programs and strategies in order to gain optimal results.
- Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track costings.
- Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best.
- Flexible in the way of thinking, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family.
- Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its continuous improvement by taking a hands-on approach.
- Minimum of 5 years of leadership experience within food manufacturing and related logistics activities.
- Previous experience in a similar role or experience within airside, aviation or FMCG
- Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)
- Bachelor s degree in business or any relevant field preferred.
Diversity & Inclusion statement
We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you. That s what makes our team so special.