Description What's your Endeavor? If this is you, we want to talk to you:
- You believe that service is not just a series of transactions, it is about creating guest experiences
- Leadership comes naturally to you, regardless of your title; and you aspire to lead others to success
- Empathy is your MO and both guests and staff feel it
- You understand that what is said is sometimes not as important as how it is said
Endeavor Hospitality Group, a boutique hotel management company is seeking engaged, team-focused, energetic individuals to be our Front Office Supervisor of an exceptionally designed hotel, located next to the dynamic new Hudson Yards! You would be working in the most exciting area of New York City; it's all happening in the Hudson Yards District! The Hotel's perfect location is one block from Jacob Javits Center, the Highline, the new 7-line station, and a few blocks from Madison Square Garden, and Times Square. Endeavor Hospitality Group was founded by developers who have been deeply and passionately rooted in the New York real estate market for decades. With several hotels scheduled for opening, we are seeking ambitious, top talent for our growing portfolio. We are proud to be an EEOC employer, we maintain a drug-free workplace and perform pre-employment credit and criminal background screening. Due to the extensive number of resumes we receive, only candidates being considered will be contacted. Responsibilities What you will be doing: As a shift lead, you will serve as an inspiration to the team on how to provide memorable customer service You will help train, coach, and support Front Office Associates to see that they maximize their potential Take decisive action to ensure smooth hotel operations Uphold departmental standards by ensuring all Consistent Operating Procedures COPs are understood and followed Effective and positive communication with staff, management, and all other departments Qualifications Experience in a customer-facing role (1-2 years minimum) Hotel experience preferred Outstanding attention to detail and extremely organized Previous Supervisor experience preferred Marriott Brand experience preferred