Full Time, year-round Front Desk Supervisor at Luxury Resort!
The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
Responsibilities:
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Assist and guide the front office staff through their daily duties and responsibilities.
- Respond to guests' inquiries and requests in a timely and professional manner
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Maintain a clean and organized front desk area
Requirements:
- At least 2 years of work experience as a Front Desk Agent or similar customer service role
- Degree or Certificate in Hospitality or related field of study
- Must be available to work a flexible schedule including days, nights, weekends and holidays
- Ability to reliably commute to Lake Placid
- Experience with hotel reservations software, like OPERA
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
About Us:
The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid.
Benefits:
- Paid Time Off
- Affordable Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Free Employee Meals (1 per shift)
- Opportunities for Advancement