Front Desk Clerk
: Job Details :

** Front Desk Clerk**

**Job Category****:** Hospitality **Requisition Number****:** FRONT002053 Showing 1 location **Job Details**

**Description**

**US: The Courtyard by Marriott Lyndhurst Meadowlands, managed by Moody National Management LP, is looking for Front Desk Clerks to join our team.**

**ull-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**

**Dont ignore this opportunity. Apply Now!**

**Essential Functions:**

Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.

Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.

Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

Accurately complete any logs/reports as specified by management.

Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

Other duties as assigned.

**Job Specifications:**

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

Excellent interpersonal, written/verbal communication and telephone etiquette skills.

Intermediate proficiency with Front Desk computer systems

Excellent command of the English language; second language proficiency desirable.

Excellent time management skills and ability to multi-task and prioritize work

Excellent written and verbal communication skills

Exceptional problem solving skills

Ability to maintain customer focus

Excellent organizational and planning skills

Ability to work well in a team environment

Ability to follow corporate standards and procedures

**Experience and Education:**

High School education or equivalent work experience.

1+ years of experience as a Front Desk Clerk or other customer service position.

Minimum training required per year as assigned by the company

Any additional training required by manager

**Work Environment:**

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full-time position. Overtime may be required occasionally.

Work days and work hours may vary.

This position works indoors.

**Skills**

**Required**

**Verbal Communication** *Expert* **Teamwork** *Some Knowledge* **Computer Systems** *Intermediate* **Problem Solving** *Intermediate* **Customer Service** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

High School Diploma / GED or better.

**Experience**