Job title: Field Technician Location: New York, NY(Onsite & Travel Required)ContractShift time: 9 hours with 1 hour break (Between 7am to 5pm) will be discussed with team leadTravel is required within 50 miles from site in own car within NYC/Orange & Rockland and will be reimbursed as per policy. Good to have skills:
- Strong Customer service skills
- ServiceNow or any other ticketing system to track tickets
- Inventory management
- Good track record of work in IT support
- Willingness to learn and follow client procedures
- Willingness to work in 24x7 shift as needed during emergencies
- Good work experience on Microsoft devices like Surface Laptops and Surface Pro
Job Description:
- Follow Safety protocols required at client place (e.g. steel toe shoes, helmate when visiting sub locations etc)
- Follow the processes and compliance Lift up to 50lb of weight Mandatory skills (please enter all mandatory skills customer will look for)
PROFILE SUMMARY
- Providing service and customer support during field visits or dispatches.
- Managing all on site installation, repair, maintenance and test tasks.
- Diagnosing errors or technical problems and determining proper solutions.
Total Years Of Professional Experience
- + year of experience MANDATORY SKILLS & RESPONSIBILITIES
- Perform customer support tasks
- Perform all on-site activities related to installation, repair, management and maintenance
- Track and document the progression of the work
- Perform troubleshooting
- Identify all issues
- Suggest and implement solution
- Operate vehicle in a safe manner
- Check and update field automation systems and databases
- Adhere to company's given rules and regulations
- Team up with colleagues and other team members
- Build relationships and trust with customers and clients
EDUCATION
- Any Science / Technical Graduation B
- Job Description: Good-to-have skills
- Great communication skills to work with customers
- Amazing problem solving skills
- A technical degree is preferable
- Ability to diagnose problems with equipment
- Great mechanical aptitude
- Ability to communicate in English
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.