Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company s R&D teams to direct technology development of new products.
About us:
- Nova provides insights into process control in the world s most technologically advanced industry. We employ physics, mathematics, algorithms, software and hardware expertise to redefine the limits of what is possible in semiconductor manufacturing.
- We invite you to join our dreamers and winners and brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
- We dive deep to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.
Why Nova:
- Certified Best Places to Work from Great Places to Work in 2022 & 2023 (Rated by our employees) Top 30 in our industry category
- Doubled in revenue from 2020 to 2022
- Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
- Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers.
Responsibilities:
- Support Nova and End Users service as defined under Nova s warranty and service support agreements
- Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
- Assist in new equipment installations, add-ons, and upgrades
- Provide feedback to the US headquarters based on experience gained with customers
- Produce regular reports to customer and Nova management
- Provide customer training and retraining
- Ensure an adequate level of know how among customers users
- Manage Nova s parts inventory at the locations assigned to this position
- Assist in setting Nova s spare parts stock policy and maintain proper levels of stock in accordance with that policy
- Repair parts and components according to general service policy
- Verify that spare systems are stored properly and are available without delay when needed
- Provide sales support and sales related information
- Collaborate with sales and customer on-site evaluations
- Be familiar with customer operating methods, procedures, and policy
- Adhere to customers site policies and guidelines with regards to safety, performance and behavior
- Maintain customers information with the utmost confidentiality
- Be polite, cordial, considerate, and respectful when communicating with customers
- Provide customer support during working schedule defined by service contract
- Be prepared to support the customer beyond the defined working schedule as required
Requirements:
- BS in Electrical / Mechanical Engineering or equivalent experience
- Open to college graduates from 0-3 years of experience
- Strong mechanical and electrical aptitude with independent troubleshooting ability.
- First level software troubleshooting and support
- Previous experience working with multi-discipline semiconductor metrology equipment preferred
- The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements