Location: Falconer,NY, USA
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Purpose
This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.
Responsibilities
+ Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
+ Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
+ Analyze customer needs, recognize business opportunities, and influence sales volume growth
+ Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
+ Complete all administrative aspects of the job on time and error-free
+ Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
+ Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Job-Related Dimensions
+ Technical knowledge/skills
+ Analysis (problem identification)
+ Attention to Detail
+ Customer service orientation
+ Business skills
+ Communications verbal and written
+ Planning and organizing, (work management)
+ Teamwork (cooperation)
+ Work standards (concern for quality)
+ Follow-up
Qualifications
+ High School or GED
+ Associates Degree or equivalent technical training
+ Successful completion of:
+ Manufacturer Core Basics
+ 2 Manufacturer Training Classes
+ 2 5 years industry or equivalent experience
Physical Demands & Work Environment
+ Ability to operate a motor vehicle for travel to client sites
+ Ability to stand/walk for prolonged periods at times
+ Ability to lift 50+lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
+ Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)
+ Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
+ Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
+ Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
+ Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
+ Pet Insurance, breathe easy knowing Nationwide has your pets covered
+ Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
+ A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
+ Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
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