Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: The FAN Ambassador will proactively interact with guest to provide information and assistance on all things related to the guest having an enjoyable and memorable experience at the venue. Job Functions:
- Communicate information about policies & procedures to guests as they prepare to enter the venue.
- Look for ways to proactively engage and assist the guest to ensure they have an enjoyable experience.
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, set times, ticket locations, lost items etc.
- Direct restroom and concessions lines, as needed, to shorten guest waiting times.
- Assist in resolving guest complaints.
- Uniform distribution as needed for events.
- Greet guests as they enter and leave the venue.
- Check restrooms frequently to make sure guest lines are moving & alert cleaning staff when necessary.
- It is required of all Crew Members at the end of a show to participate in the Post-Show Pick responsibility. This involves a team effort to clear the venue of cans and plastics following each event. This Post-Show Pick effort ensures we are all aligned with our Zero Waste vision and a 70% diversion rate goal.
- Other tasks as assigned by the Guest Services Manager
Qualifications: - A CAN-DO, EXTREMELY POSITIVE, ATTITUDE AND SMILE!
- High School Diploma or equivalent
- At least 2 years in Guest Service and communications
- Creative thinker and problem solver
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong-sense of teamwork and ability to execute programs
- Position requires constant walking, climbing stairs, and occasional sitting
If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.