Position: Experience Coordinator Reports to: Experience Architecture Management Team
Primary Role & Responsibilities
- Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessary while liaising with our members.
- Fiedling all calls from CORE: suites and taking in-room dining orders. Extensive knowledge of our menu and the ability to upsell with beverage offerings and additional courses.
- Cross-reference all reservation bookings to check accuracy for arrival and departure dates, member profiles, room blocking, special requests, and ensuring attention to all member needs/preferences.
- Review Arrivals/Reservations Entered reports daily and make adjustments or help support the EA team on the floor in making Room Keys and Writing Welcome Notecard.
- Make connections with our upcoming Members or their assistants to get updated ETA and manage any special requests with ease.
- Confirming all Event Bookings, Large Party reservations and Cultural Programming RSVP Lists.
- Ensure accuracy and attention to detail in making sure billing and notes are all up to date.
- Processing of no shows, check outs, and facilitating communication between all departments involved.
- Liaison with finance to make sure all payments are processed properly.
- Support the EAs, Leads and Managers by monitor room inventory and notifying of any limited availability.
- Stepping in to cover the floor for breaks or if necessary to be an added layer of support.
- Run daily reports and complete daily shift task list and Assist the EAs by taking a call or helping on an email, as needed.
- Maintain positive working relationships with partners and other parties associated with the reservations process.
Minimum Qualifications
- Must be fluent in English (speaking/reading/writing)
- Working knowledge of the following: Microsoft applications including Outlook, Excel, and Word.
- Candidate must be positive, motivated, kind, team player, well organized, efficient and informative
- Punctual, enthusiastic, and detail oriented, thorough and a quick learner
- Be able to work effectively in a collaborative office environment
- Strong organizational skills