Overview: The Executive Support Specialist will provide essential administrative support to our executives while delivering exceptional customer service to our REBNY members.
Responsibilities:
Executive Administrative Support:
- Manage the scheduling and coordination of appointments and meetings on executives' Outlook calendars.
- Facilitate effective communication by handling email correspondence and interactions with internal and external contacts.
- Act as a gatekeeper, ensuring confidentiality while distributing information to the appropriate parties.
- Oversee front desk reception and warmly greet visitors, maintaining a professional and welcoming atmosphere.
- Perform administrative tasks across REBNY as needed.
- Assist in meeting and events operations, including RSVPs, check-in, setup/teardown of catering, room configuration, and AV setup.
Membership and Customer Service:
- Provide exceptional customer support to REBNY members in-person, through phone, and email interactions.
- Address member inquiries, process payments, and resolve issues promptly and efficiently.
- Escalate complex problems to appropriate channels and follow through until resolution.
- Support membership dues campaigns and contribute to related initiatives.
- Assist with various membership-related tasks as required.
Qualifications:
- Bachelor's Degree from an accredited institution.
- Minimum of 3 years of experience in a corporate office environment.
- Demonstrated ability to exercise discretion and confidentiality while handling sensitive information.
- Strong verbal and written communication skills to interact effectively with employees, guests, and external members.
- Exceptional organizational skills, with the ability to manage multiple priorities and assignments concurrently.
- Ability to be proactive and resourceful when need arises.
- Diplomatic, respectful, and solution oriented.
REBNY is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.