Executive Customer Care Advocate, Peacock
: Job Details :

**Executive Customer Care Advocate, Peacock**

66211BR

Digital Media

Direct-to-Consumer

Responsibilities

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here youll find more than a job. Youll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Here you can fly to new heights!

Meet Peacock, NBCUniversals new, wildly entertaining streaming service that combines timeless shows and movies with timely news, sports and pop-culture.

Were growing our team of smart, hungry, and upbeat doers who crave the chance to build something new at the epicenter of content, tech, and culture. We need fearless leaders and pop-culture fiends who work hard and fan hard. Creative problem-solvers who just so happen to be the reigning champs at Parks & Rec trivia night. So if this sounds like you, join our flock. And we promise, we wont put your stapler in Jell-O.

**Executive Customer Care Advocate, Customer Care, Peacock**

We are seeking an experienced Customer Service professional for the position of Executive Customer Care Advocate for Peacock. Working with the Customer Care team in New York and across NBC Universal, and reporting to the Senior Manager of Customer Care, this individual will collaborate cross-functionally with the broader NBC Universal team. The ideal candidate will have several years of experience in comparable positions supporting Customer Care for similar organizations in the Direct to Consumer market handling Level 3 advanced technical, billing and product inquiries.

Qualifications/Requirements

* 3-5 years Customer Service Experience

* 1-2 Years Management Experience

* Experience handling Escalated customer concerns as well as BBB and SAG complaints.

* World Class Customer Service Skills

* Exemplary Written and Verbal Communication

* Experience in Multi Site or Remote Customer Service organizations.

* Must be able to work from 30 Rock offices.

* Limited Travel required potentially

Desired Characteristics

* Ability to thrive in a fast paced and changing environment

* Ability to provide Coaching and Feedback in a constructive fashion

* Ability to work unconventional hours including holidays, nights, and weekends

* Ability to create strong relationships at multiple levels, internally and externally

* Ability to problem-solve and negotiate/mediate resolutions that meet customer and NBCU standards

* Strong attention to detail

* Competitive and resourceful. Will roll up their sleeves and lead by example

* Excellent people management skills, including the ability to influence a wide range of audiences

* BA/BS or equivalent work experience

Sub-Business

Peacock Change Delivery & Business Ops

Career Level

Experienced

City

New York

State/Province

New York

Country

United States

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversals commitment and how we are making an

Notices

NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

** Executive Customer Care Advocate, Peacock | NBC Universal, Inc.**