A New York City-based social services agency is looking to add a new Entitlement Specialist to their growing team in Manhattan.About the Opportunity:
- Start Date: ASAP
- Assignment Length: Ongoing
- Schedule: Monday to Friday
- Hours: 9am to 5pm (1 hour lunch)
- Setting: Entitlement Program
Responsibilities:The Entitlement Specialist will:
- Verify all persons served benefits and entitlements eligibility upon admission into programs
- Submit applications / re-certifications and manage daily correspondence received on behalf of persons served
- Keep and maintain an active file on current and new persons served
- Manage Developmental Disabilities and Behavioral Health persons served current entitlements within agency's internal database
- Escort persons served to various government and city agencies
- Investigate and ensures resolution of all entitlements
- Assist and follow-up on persons served correspondence received from various city and government agencies via phone, office visit, mail and/or fax
- Process appeals and pursues legal channels to obtain funding for persons served who have been denied entitlements
- Keep abreast of public policy issues and new developments in the field and communicate the same to management
- Monitor and update various tracking spreadsheets and electronic health records (EHR's) for benefits and entitlements information
- Perform other duties, as needed
Qualifications:
- High School Diploma / ED
- Knowledge of Counseling principles and methods for Mental Illness and Substance Use Disorders
- Knowledge of Treatment, Rehabilitation, and Community Support programs as they relate to recipient/residents, families, and staff
- Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including Crisis Management and De-escalation techniques
- Computer savvy
- Microsoft Office proficient
Desired Skills:
- Associate's and/or Bachelor's Degree
- Experience working with homeless and/or precariously housed populations
- Knowledge of homeless resources, NYC shelter systems, and MTA transit systems