Engagement Supervisor
Rochester, NY
JK Executive Strategies is proud to partner with Accountable Digital in search of an Engagement Supervisor to join its team! The Engagement Supervisor position is similar to a traditional ad agency Account Supervisor role. The candidate should be an experienced marketing professional with strong client relationship skills, the ability to manage projects, and comfortable presenting with clients and prospects. The Supervisor role is hands-on and acts as a day-to-day primary lead on key accounts.
It is the primary goal of all positions at Accountable Digital to provide support to the agency s overall mission of delivering and measuring Accountable Digital solutions for our clients.
Responsibilities
Account Management
- Establish and nurture strong client relationships.
- Develop client proposals and Statement of Work documentation to ensure clear expectations and deliverables.
- Responsible for project deliverables to meet requirements and expectations.
- Reviews client digital marketing dashboards and offers recommendations to improve on key performance indicators.
- Support new business by assembling estimates, proposals, and presentations, compiling account and competitor analyses.
- Lead client presentations, meetings, and other communications.
- Responsible for client budgeting, profitability, and client satisfaction.
Digital Strategy/Analytics
- Project Manage digital marketing programs from initial strategy and planning through implementation and analysis.
- Prepare industry research to analyze the client s industry, and competitors; determine brand perceptions; evaluate market penetration and understand customer needs.
- Update job knowledge by reading industry news, participating in educational opportunities, obtaining certifications, etc.
- Oversee and manage the implementation of digital performance analyses (DPA) by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
Project Management
- Understand and communicate client needs and solutions.
- Provide client insight to the team and aid in the development of strategic client initiatives with senior management.
- Coordinate with client and internal resources to develop reasonable timelines to ensure quality delivery.
- Establishes and maintains processes and best practices.
- Analyze and report on tactical digital marketing campaigns including paid search, display, email, and other initiatives.
- Coordinate with internal and external teams to implement project initiatives, program changes, and optimization.
Supervisory
- Evaluate, hire, onboard and mentor Engagement team members to meet client needs
- Aid management in the development of team needs, staffing, and infrastructure.
- Responsible for employee satisfaction and providing effective feedback to facilitate growth within the Engagement Team
- Responsible for team time and resource management
Requirements
- 5+ years of agency account management or marketing leadership experience
- Ability to develop marketing strategies, provide guidance and recommendations to clients.
- Experience/fluency in the digital marketing ecosphere (PPC, Search Engine Optimization, Social, Video, Email, Marketing Automation, Web Development).
- Strong project management and reporting skills.
- Ability to develop client relationships and work with senior level executives.
- Exceptional written and verbal communication skills.
- Strong computer skills, including business intelligence and reporting software.
- Effective time management, organizational, and leadership skills.
The ideal candidate has agency or client-side experience directly planning and/or managing digital marketing projects in some, or all, of the following areas:
- Paid Search
- SEO
- Paid and Organic Social
- Email & Marketing Automation
- Web Development (Wordpress)
- Content Development and Marketing
Salary Range
JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.