Founded in 1994 by Prosper and Martine Assouline, Assouline brought the illustrated book market to life with products that were modern and creative. Today, the luxury book market has become an indispensable tool for luxury brands. Beyond beautiful books Assouline is invested in the promotion of culture. It has created the first brand of luxury culture by opening boutiques where one can discover a world of good taste, excitement and intellect, a place where culture can be acquired within a luxurious environment. One can purchase complete book collections as well as objects that belong in contemporary libraries such as perfumed candles and cabinets of curiosities.
Assouline is seeking an E-Commerce Manager to join its E-Commerce team.
Responsibilities
- Manage day to day operations of global E-commerce B2C and B2B stores and marketplace channels.
- Collaborate cross-functionally with Marketing, PR and other departments on new title launches and promotions.
- Collaborate with paid media agency and Marketing to improve Ad Conversion Rates and manage Customer Acquisition costs.
- Collaborate with design and development agency on UX/UI roadmap to improve AOV, CVR and the overall customer journey.
- Grow Customer Lifetime Value and manage retention marketing channels including email, SMS, and the development of a new loyalty program.
- Develop personalization tactics onsite, including maximizing the use of Nosto s full suite of tools.
- Liaise with external Affiliate and SEO/SEM agency on driving high quality traffic to Assouline.com
- Collaborate with retail teams on omni-channel initiatives to improve the customer experience.
- Work with Operations teams on providing best in class fulfillment, customer service and post-purchase experiences.
- Use data analytics and data visualization to generate customer insights and find growth opportunities.
- Manage unique Special Projects including but not limited to Augmented Reality and Internationalization.
Requirements
- 3 years' experience in E-Commerce for a luxury brand.
- Passion for all things e-commerce and digital innovation.
- Eye for compelling creative and visual storytelling.
- Expertise in Google Analytics, Shopify Plus and Klaviyo.
- Strong data analytics and ad hoc reporting skills.
- Ability to collaborate cross-functionally in a fast-paced environment.
Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The appointed candidate will be offered a salary between $85,000-$90,000. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.