Director, Product Delivery
: Job Details :

Director, Product Delivery Purchase , New York **Our Purpose**

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

**Job Title**

Director, Product Delivery

Director, Product Delivery

OVERVIEW:

The U.S. Product Delivery (USPD) team is part of the North American Markets (NAM) Customer Delivery organization. USPD is a customer-facing team that leads deployment of Mastercard Products and Services to market in partnership with our issuing, acquiring, and merchant customers, other payments ecosystem constituents, and variety of internal partners.

USPD is responsible for helping customers manage the technical and business aspects of a product launch, while ensuring they have an exceptional end-to-end delivery experience with Mastercard, and leading both internal and external partners towards successful execution. Additionally, USPD is focused on integrating our delivery experience, strategic learnings and market knowledge back into product management and implementation processes, to help improve our products and processes.

The Digital, Push Payments, and C&I Delivery vertical within the USPD team is responsible for ensuring successful go-to-market and delivery of Digital, Push Payments, Cyber & Intelligence, and Open Banking products in the US Market.

ROLE:

Lead the delivery of Go-to-Market initiatives for Open Banking/Finicity Enhancements

Responsible for determining and assessing market/product delivery readiness for supported products in conjunction with product management and other cross-functional teams.

Partner with product teams to develop delivery strategies, and repeatable delivery models/processes that integrate all activities and dependencies that are required for successful E2E delivery of a product(s), as a single coordinated effort.

Act as the knowledge and delivery model expert for supported products, platforms and services.

Be responsible for the project management and delivery of those products, platforms and services; capturing lessons learned and best practices to constantly evolve Mastercards delivery capabilities.

Provide feedback to internal partners on solution enhancements or new product constructs.

Be accountable for enabling transition of complex products and solutions to BAU Delivery, and escalate issues/risks as applicable.

Be the central point of contact for customers and/or Mastercard customer representatives

Lead assigned product delivery projects to ensure contractual objectives, on-time delivery, and revenue goals are met

Responsible for alignment across project work streams to ensure all dependencies are identified and integrated

Ensures resolution of day-to-day technical/operational risks and issues as related to assigned delivery projects

Demonstrate appropriate level of urgency to ensure mitigation of risks and resolution of issues with the ability to identify and communicate true business impact.

ALL ABOUT YOU:

Demonstrated experience in the financial services/payments industry, technology services, and strategy development and execution.

Ability to maintain working product and industry knowledge, with emphasis on digital payments.

Ability to integrate technology with business, and to quickly understand, assess, simplify and articulate complex business and technical challenges/solutions.

Extensive project management, problem solving and planning skills with a demonstrated record of success in managing multiple projects/programs with external and internal clients.

Proven leadership skills. Ability to manage cross functional teams internally and externally in leading market level initiatives.

Strong situational leadership skills with ability to be persuasive/persistent to introduce, champion and gain acceptance of new approaches, processes, and solutions. Proven ability to lead change at all functional levels and present to senior executive management.

Excellent written and verbal communications skills, with superior external client and industry relationship management skills.

Ability to build and maintain strong, positive working relationships at all functional levels, and to thrive and effectively collaborate in dynamic, fast-paced team environment.

Process improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done, with sustained quality.

Occasional travel may be required (up to 10%)

**COVID-19 Considerations**

We value the safety of each member of our community because we know were all in this together. In many locations, which may change over time, weve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact ...@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

* Abide by Mastercards security policies and practices;

* Ensure the confidentiality and integrity of the information being accessed;

* Report any suspected information security violation or breach, and

* Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

**Requisition ID:** R-152592