Location: Livingston,NJ, USA
Direct Sales Representative page is loaded **Direct Sales Representative**
**Direct Sales Representative**
locationsLivingston time typeFull time posted onPosted 2 Days Ago job requisition idR-1941 **About the role**
As a **Direct Sales Representative** for the North Retail Cluster at DS Smith in the UK (which make corrugated packaging products predominantly for customers in the FMCG / E-Commerce and supply chain sectors), you will act as the primary internal point of contact for a defined customer base, working with internal and external teams to achieve business objectives and service goals.
The role will see you proactively manage a set of allocated customer accounts, overseeing current opportunities and developing new ones by cross selling the companys capabilities and by Value Selling. You will have daily contact with customers and prospects via telephone and email, ensuring all available trading opportunities are capitalised upon and you will want to build a professional network on Linkedin, to improve your social media profile and to capitalise on prospects, developing them into trading accounts. You will take a key role with incoming new accounts, ensuring excellent service and account management.
Daily tasks will include handling customer queries, developing opportunities, working processes with Customer and supplier e.g. VMI, liaising with other teams to meet requirements, utilising D&I for supporting projects, forecast analysis, project managing value creation whilst utilising the DS Smith Way of selling and the associated tools. You will be a member of the Sales, Marketing and Innovation External Sales team, and work closely with External Account Managers. Keeping information fully up to date within the company CRM system and supporting on account management, business development, tender management, and onboarding.
Our focus is to deliver world-class customer service in a fast-paced environment, to delight our customers and grow our business.
**About you**
*Minimum requirements:*
* Educated to A Level standard, or equivalent
* A track record of performing to a high level in a fast-paced customer service environment
* An excellent communicator, comfortable speaking with internal colleagues and external customers
* Able to demonstrate our core values: Caring, Challenging, Trusted, Responsive and Tenacious
* Comfortable using Microsoft Office
*Preferred requirements:*
* A working knowledge of SharePoint, CRM, Integrated Business and/or Telephony systems
* Exposure to a manufacturing environment
**Benefits**
* 25 days holiday plus bank holidays
* Discretionary bonus
* Pension and share scheme
* Life assurance and income protection
* Employee assistance programme
* Cycle to work scheme and corporate discounts
location5 Locations time typeFull time posted onPosted 30+ Days Ago is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.
Through our purpose of 'Redefining Packaging for a Changing World' and our sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke model, design capabilities and innovation strategy sits at the heart of this response.
Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.