Location: All cities,NJ, USA
Compensation:
$22.50/hr to $30/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Locations:
Nutley, NJ 5x per week in the office
5x a week in NYC 601 West 26th Street
Responsibilities:
Support and Maintain Systems: The Desktop Support Technician s role is to support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance1.
Windows 11 Rollout: Specifically, the technician will be responsible for providing technical support during the Windows 11 upgrade rollout. This involves assisting end-users with the transition to the new operating system, troubleshooting any issues, and ensuring a smooth migration process.
Hardware and Software Troubleshooting: Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and other peripherals. Resolve technical problems promptly to minimize downtime.
Installation and Configuration: Configure new desktops, routers, modems, and similar devices. Perform routine inspections and upkeep of existing installations.
Software Updates: Keep computer operating systems and other important software up to date.
Hardware and Software Requests: Substantiate requests for hardware and software purchases and upgrades, if appropriate.
Documentation: Maintain accurate records of support requests, resolutions, and system changes.
User Training: Provide basic training to end-users on using Windows 11 and other software applications.
Qualifications:
Technical Skills: Proficiency in diagnosing and troubleshooting hardware and software issues. Familiarity with Windows operating systems, including Windows 11.
Communication Skills: Excellent communication skills to interact with end-users and explain technical concepts in a user-friendly manner.
Problem-Solving: Ability to analyze problems, identify root causes, and implement effective solutions.
Customer Service: A customer-focused approach with a commitment to providing high-quality support.
Teamwork: Collaborate with other IT team members and departments to ensure seamless operations.