Desktop Support Engineer
: Job Details :

Desktop Support Engineer

Global Alternative Asset Management Firm - New York

My client, one of the largest global alternative asset management firms, are looking for a Desktop Support Engineer to join their team in New York.

You will be responsible for the infrastructure support and maintenance for users in their New York offices as well as remote regions where required.

They're looking for someone with an in-depth understanding of the standard Windows desktop environment and experience working in an Enterprise Front Office/Banking/Trading environment.

This is a great opportunity to use innovative ideas to resolve complex problems and propose improvement to the business - meaning the impact of your work is company-wide.

This role also has the potential to move into an Infrastructure Engineering role later down the line, so there is plenty of growth potential.

Key Capabilities:

• Desktop & Trade Floor support experience working in a major financial institution within a dynamic operational support environment.
• A rounded engineer with knowledge across the infrastructure stack and the ability to work with all those they interact with

Skills Required:

• Trading floor or experience of high pressure environments
• Windows 10 Operating systems
• Working knowledge of SCCM/Microsoft Application Virtualisation and/or similar technologies
• Experience of working with Virtual Desktop Environments
• Office 2021, 2019 including custom built Excel add-in support.
• Trader Telephony such as VOIP technologies (SIP, H323 for Avaya and SpeakerBus telephony systems)
• Core understanding of TCP/IP, Networking Technologies and desk level patching
• Market Data Application experience, namely Bloomberg
• HP Desktop Hardware products and support
• Core Application troubleshooting
• Knowledge of Citrix Environments

Desirable Skills:

• Polycom/Microsoft Teams video Conferencing
• Exposure to excel VBA
• Exposure to SQL Server
• Knowledge of TradeFlow