Job Title: Desktop Support Engineer
Job Overview:
Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing environments, with a focus on Windows and Linux systems, Active Directory, and Powershell scripting.
Responsibilities:
Customer Service Excellence:
- Provide outstanding customer service by promptly addressing and resolving technical issues reported by end-users.
- Communicate technical solutions in a user-friendly manner, ensuring a positive experience for all stakeholders.
Desktop Support:
- Install, configure, and maintain desktop hardware, software, and peripherals.
- Diagnose and troubleshoot hardware and software issues on Windows and Linux platforms.
Operating Systems:
- Expertise in administering and supporting Windows operating systems (Windows 10, Windows 7) and Linux distributions.
- Ensure seamless integration and compatibility between different operating systems.
Active Directory Management:
- Manage user accounts, groups, and permissions in Active Directory.
- Troubleshoot and resolve issues related to Active Directory authentication and access.
Powershell Scripting:
- Develop and maintain Powershell scripts for automation and system administration tasks.
- Implement scripting solutions to streamline repetitive processes and enhance efficiency.
Qualifications:
- Proven experience as a Desktop Support Engineer or similar role.
- Excellent customer service and communication skills.
- Proficiency in Windows and Linux operating systems.
- Strong knowledge of Active Directory administration.
- Hands-on experience with Powershell scripting.
- Ability to troubleshoot and resolve hardware and software issues.
- Detail-oriented with strong organizational skills.
Education and Certifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Relevant certifications such as CompTIA A+, Microsoft Certified: Windows Desktop and Server, or equivalent.
Additional Requirements:
- Ability to work independently and collaboratively within a team.
- Strong problem-solving skills and attention to detail.
- Willingness to stay updated on emerging technologies and industry trends.
If you are passionate about delivering exceptional technical support and have a solid background in desktop engineering, we invite you to apply for this exciting opportunity.