Location: Buffalo,NY, USA
Job Summary:
We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our clients, with a specific focus on the USA market. This position offers the opportunity to establish USA office operations in the future.
Roles and Responsibilities:
Facilitate smooth customs clearance processes for import and export shipments, with a
particular emphasis on the USA/NA market.
Act as a liaison between clients and customs authorities in the USA and North America,
addressing issues or discrepancies effectively.
Provide exceptional customer service, promptly addressing client inquiries and concerns with
a focus on the USA market.
Maintain accurate records of shipments, customs documentation, and client
communications.
Possess knowledge of E-Commerce goods, CLVS (Customs Low-Value Shipment), and LVS
(Low-Value Shipment) processes.
Support the team with inbound/outbound transportation.
Identify and pursue sales opportunities within the client base.
Collaborate with the sales team to generate new business and meet/exceed sales targets.
Review documentation and prepare customs release entries for processing.
Review customs declarations for accuracy of tariff classification, valuation, origin, and tariff
treatment, and file amendments/refunds as needed.
Assist with the determination of product free trade program eligibility.
Work with customs brokers and carriers to resolve day-to-day operational issues.
Communicate with customers to clear shipments, close entries, provide updates, and resolve
paperwork issues and customs holds for the USA market.
Maintain strong knowledge of all ports across the USA and Canada.
Assign correct tariff classifications.
Assist in ensuring that all entries are released, classified, and billed accurately and in a timely
manner.
Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when
completing import and export documents to facilitate the movement of cross-border
shipments.
Qualifications & Skills:
Certified Customs Specialist designation for USA.
Licensed Customs Broker for the USA is an asset.
Certified Trade Compliance Specialist designation is an asset.
Minimum of 5 years of experience in import/export logistics, customs clearance, freight
forwarding, or a related field, with a focus on the USA market.
Strong understanding of customs regulations and procedures, particularly in the USA.
Knowledge of E-Commerce goods, CLVS, and LVS processes.
Experience in sales management or account management is a plus.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Proficient in MS Office applications.
Familiarity with customer relationship management (CRM) software is preferred.