Location: Woodbridge,NJ, USA
**Customer Support Representative**
Woodbridge, ON - Hybrid
We are looking for a Bilingual Customer Support Representative (CSR) who is passionate about providing excellent customer service to our clients and who will maintain and increase industry-leading customer satisfaction scores. You will liaise with your team to resolver customer inquiries (via phone, chat and email channels) and you will work closely with our warehouse team to ensure timely issue resolution.
Founded in 2017, Bolt Technologies (Bolt) is a leading Canadian technology-enabled logistics and last-mile delivery provider for businesses of all sizes from small local e-commerce shops to large national retailers. Bolt provides a customer-centric and sustainable approach to fulfillment, including reliable warehousing, pick and pack, shipping, and last-mile delivery with facilities in Toronto, Vancouver, Montreal, and Ottawa. By operating as an extension of every customers team, Bolt delivers best-in-class services every step of the way, ensuring faster, more cost-effective, and complete customer deliveries. Bolt also strives to be carbon negative by 2023 and is building Canadas largest electric vehicle fleet. For more information on why Canadas largest box mattress companies, furniture businesses and e-commerce entrepreneurs trust Bolt as their fulfillment partner, visit gobolt.com.
*****Please note this is a Hybrid Role. This work location is in Woodbridge, ON. (Hwy 7 and 427)*****
**About you:**
* Critical thinker; you define problems and develop effective solutions
* Foster innovation turning todays pain points into tomorrow's improved customer experience
* Excellent organizational and time-management skills
* Confident communicator and listener
* Proven ability to effectively manage multiple projects and priorities
* Master of email communication - you keep the inbox at zero
* Self-motivated and collaborative
**Qualifications:**
* Previous experience in a customer service role
* Must be bilingual and be proficient in either English and French or English and Spanish
* Experience in project management and/or sales roles
* Exceptional client service mentality
* Team player with excellent interpersonal skills
* Experience working in a fast-paced start-up to scale-up environment
* Familiarity with Zendesk is an asset
* Minimum one year experience preferred
* Experience in warehouse operations is highly valued
We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest growing companies.
Our team at Bolt is full of talented and passionate individuals who enjoy working collaboratively within a competitive environment. Here at Bolt we will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing our customer base and growing with our customers. We embrace all kinds of challenges head-on.
Aside from an amazing company culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.
Bolt is an equal opportunity employer that recognizes the value and importance of a diverse workforce. Bolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness or disability during any portion of Bolts recruiting process, please let us know by contacting your recruiter point of contact, and we will do everything we can to accommodate you.