Customer Success Manager
: Job Details :


Customer Success Manager

Statista

Location: All cities,NY, USA

Date: 2024-05-15T02:26:16Z

Job Description:

Who We Are

Statista believes that precise, accurate, and reliable data is the most important element needed for an organization to excel. We re a rapidly growing international data-as-a-service organization with an IPO on the horizon. We leverage an easy-to-use online platform with a diverse and up-to-date collection of data, analytics, and information to give our partners access to an infinite number of business sectors, geographic areas, and consumers. Statista enables teams to learn from its data, assess market value, and make critical and well-informed business decisions based on truth, not opinions.

Culture at Statista

Founded 15 years ago in Hamburg, we have quickly developed into a global company. In our 13 office locations, we employ over 1,500 colleagues from more than 60 nationalities.

In our international working environment, everyone is encouraged to contribute ideas to make Statista a special place to work. Our culture, framed by clear goals and a supporting team, paves the way for us to stay a profitable, leading player in the market.

Responsibilities

  • This role suites candidates willing and able to grow the rapidly increasing client-base that utilize Statista s market research platform
  • Work collaboratively with the sales team, customers, our research team, and product development
  • You will be responsible for delivering and communicating ROI for your clients, throughout the customer lifecycle
  • Be the trusted partner for the customer on use-case and product functionality, through consistent communication and training
  • Build valuable relationships with key users in the customer s organization to enable a great customer experience and capture any concerns from a commercial perspective
  • Maintain clean and accurate client data in CRM (Salesforce)
  • Consistently go above and beyond to exceed both individual and team KPIs like churn, NRR, expansion, and daily activities
  • Become an expert of Statista s platform and various accompanying research offerings

Qualifications

  • 2+ years of experience building B2B relationships with a focus on client retention
  • Ability to multi-task in a fast-paced environment
  • BA/BS required
  • Positive, high-energy, and desire to exceed both individual and team quotas
  • Excited at the opportunity to be a part of a rapidly expanding global organization
  • Proficiency in effective communication and presentation abilities

Why You Should Choose Statista

  • Our mission- helping companies make decisions with facts, not opinions
  • We put our people first forming a strong company culture grounded in our core ethics of community, integrity, communication, initiative, and accountability
  • Opportunities to grow and hone your sales expertise in a rapidly growing company
  • Book of business that includes the world s largest and most prestigious companies
  • A diverse and international company with 13 locations worldwide, with our HQ in Hamburg, Germany
  • A beautiful office in NYC at 3 WTC, with the view of Hudson River, Freedom Tower, Empire State Building, Chrysler Building, and Hudson Yards
  • Medical, Dental, and Vision benefits
  • Flexible office hours/remote work as needed
  • Casual office attire, and a kitchen full of snacks and beverages
  • Very competitive salary, bonus, and benefits
Apply Now!

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