CUSTOMER SERVICE SUPERVISOR
: Job Details :

INTRODUCTIONInterested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks ofthe job:401(k)401(k) matchingDental insuranceHealth insuranceLife insuranceVision insurancePaid time offGrowth potential*Part-time benefits could varyWHY WORK FOR PRIMEFLIGHT?We are committed to being a leading provider of commercial services within the aviation industryOur teams focus on maintaining a positive working environment and treating all team members with respectWith more than 200 locations across the world, we offer opportunities for career progressionEnjoy a competitive pay scaleABOUT USWe perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!Job DescriptionOur Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE SUPERVISORYou like working as a team, toward a common goalOversee the daily operations of the customer service team to ensure high-quality passenger assistanceMonitor and evaluate the performance of customer service agents, providing feedback and coachingAddress and resolve escalated customer complaints and issues effectivelyTrain and mentor customer service staff in best practices and airport-specific proceduresEnsure team adherence to airline and airport policies, procedures, and service standardsCoordinate staff schedules, breaks, and shift rotations to maintain optimal service levelsImplement strategies to enhance customer satisfaction and streamline service processesMaintain up-to-date knowledge of flight information, gate assignments, and airport servicesFacilitate effective communication between customer service agents and other airport departmentsEnjoy working with internal and external customers worldwideYou have very strong customer service skillsYou have a great attention to detailWilling to go that extra mileYou enjoy working with a team or individually to accomplish your tasksLike to build long term relationships with your customersPhysical activity may include:Stand and walk for extended periods of timeAbility to lift 70 pounds or moreBe able to hear and respond to the spoken voice and to audible alarms generated by terminal environmentClose vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)QualificationsMinimum age of 18 years old5 years of customer service experience2 years of Customer Service LeadKnowledge of the Aviation IndustryComfortable working with computers, mobile devices, and tabletsAbility to pass a drug screenEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.