Location: Fairfield,NJ, USA
Contract work looking for an ASAP start!
The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills.
Responsibilities:
Guarantee precise and timely order processing from quote confirmation to billing
Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints Frictionless delivery planning and management through the logistic portal: delivery date management, D&I job assignment & activity closing
Free stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement management
Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage
Constantly update IT systems with all relevant information collected during customer service activities.
Assure the proper management of Company Care Activities, providing adequate feedback to customers' inquiries
Manage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer
Requirements:
2-4 years relevant experience in Customer Service Fluent in English Customer Caring and Customer Orientation
Knowledge of SAP advance SD module use
Service business expertise Project Management Financial Skills and Cost Management Negotiation and solid communication skills
Advance Analytical Skills Advanced MS Office use, especially advance excel us