CUSTOMER SERVICE SPECIALIST II - REMOTE
: Job Details :

** CUSTOMER SERVICE SPECIALIST II - REMOTE**

**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**

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****Job Overview****

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Responsibilities**:

The Customer Care Team for the Appliance Business Unit has a vision of winning in the market with a passionate organization that delivers unique solutions to our Customers when we promise, every time. We are seeking team members to help us make this vision a reality. In this exciting role, you will be responsible for establishing and maintaining strong business relationships with key accounts, providing total Customer satisfaction and contributing to an increase in sales.

Builds and maintains strong business relationships with Customers to drive an Exceptional Customer Experience

Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales

Presents TE products, services, and capabilities to best meet the needs of the Customer

Responds professionally and timely to inquiries from TEs key accounts via multiple methods (phone, email, fax, meetings, etc.)

Independently, or as a team member, investigates and resolves Customer issues delivery, price, quality, product and tooling information, etc.- in a timely fashion

Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels

Works with assigned Global Account Manager to execute the account plan

Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management

Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles

Processes customer return material authorization requests and changes to those requests according to established department policies and procedures

Initiate and facilitate meetings with internal points of contact to proactively identify issues and/or drive process improvements for said Customer

Focused effort on strengthening customer relationships by acting as a liaison between Customer Service and any internal points of contact

**Qualifications:**

Working knowledge of SAP preferred

Bachelors Degree in related field preferred

3 to 5 years customer focus/customer care experience required, preference for experience within supply chain

Demonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skills

Demonstrated ability to work as a member of an account team to identify new opportunities

Demonstrated ability to take ownership of, and maintain progress on, multiple tasks

Demonstrated adaptability to changing priorities, strategies, and business conditions

Advanced knowledge of Microsoft Office Suite

**ABOUT TE CONNECTIVITY**

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.

**COMPENSATION**

Competitive base salary commensurate with experience: $46,400.00 - $60,000.00 (subject to change dependent on physical location)

Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

Total Compensation = Base Salary + Incentive(s) + Benefits

**BENEFITS**

A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

**EOE, Including Disability/Vets**

Location: MIDDLETOWN, PA, US, 17057

City: MIDDLETOWN State: PA Country/Region: US Travel: Less than 10% Requisition ID: 85622 Alternative Locations: Remote Function: Customer Service

**Nearest Major Market:** Harrisburg

**Job Segment:** ERP, Equity, Supply, SAP, Customer Service, Technology, Finance, Operations