Location: All cities,NY, USA
**Customer Service Specialist II - Grand Island, NY**
**Location:** Grand Island, New York, US, 14072 ****Company Info****
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality healthsolutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
****Job Description****
All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.
* Supports general office duties to include properly answering and routing incoming calls and performing sales support service tasks.
* Handles inbound and outbound calls, to include but not limited to answering questions and processing requests related to delivery tracking status, product orders, shipping issues, returns, manufacturer recalls and billing and credit memo copy requests.
* Communicates with customers via telephone, email, or fax.
* Researches, investigates and resolves customers questions related but not limited to, billing, credits, sales orders & shipping errors and damages.
* Interfaces with shipping carriers and other internal departments in the processing of customer related issues.
* Work cross functionally with sales, warehouses and other departments to support in the resolution of Customers questions and requests.
* May be requested to contribute and work on specific projects.
****Qualifications****
Education Required:
-High School Diploma/GED with 1-3 years customer service/call center experience.
Experience required:
-Strong knowledge of Microsoft Office
-1-3 years of experience in Customer Service Operations
-1 years of customer call experience.
Teva Pharmaceuticals USA, Inc. requires all U.S. new hires to be fully vaccinated for COVID-19 (unless an accommodation is legally required) prior to the first day of Teva employment. As required by applicable law, however, Teva will consider requests for reasonable accommodations.
****Sub Function****
Customer Service Support