Location: All cities,NY, USA
Customer Service Representative
Customer Service Job Type Full-time Description Brook & Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Service Representative at its Amherst, NY location. The position will report directly to the Customer Service Manager and will be responsible for managing a portfolio of key customer accounts and building rapport through effective brand/ product communication to deliver on the customers printed packaging needs.
This is a unique opportunity for a self-motivated candidate who is eager to learn, has experience working in a customer-focused role, and possesses strong interpersonal and problem-solving skills.
Ideal candidates will be proactive, detail-oriented and adept at managing high-level customer relationships while delivering topnotch service.
**Primary Duties & Responsibilities**
* Acts as an effective liaison between Customer, Sales, Graphics, Manufacturing, Vendors, and Management to ensure customer expectations are clear throughout the organization.
* Is the primary point of contact for any and all inquiries on product offerings, technical guidance, and project updates.
* Meticulously documents all project specifications, customer expectations for product performance and delivery.
* Collaborates with sales/engineering to provide any materials required for sampling, testing.
* Facilitates customer project meetings with cross-functional departments in attendance to provide a quality product which meets/exceeds customer expectations.
* Provide continuous support, communication during all phases of the project from inception to completion.
* Enters and acknowledges sales orders; confirms pricing provided by sales/estimating group; ship/delivery information and product specs.
* Builds/maintains a customer profile for job specs, customer preferences, key contact information which enhances customer experience with B&W and develops long-term customer relationships.
* Work with QC / Accounting for timely resolution of any customer issues/product concerns.
* Participate in various training seminars/meetings including customer requested, daily production, departmental, and others to ensure quality of product and service.
* Actively offer suggestions for improvement to processes and procedures for improved efficiencies and/or customer experience enhancements.
* Provide customer specific reports and participate in audits, customer site visits as required.
* Must possess a positive attitude, ability to work independently, support for teammates, and demonstrate leadership qualities that exemplify the B&W model for excellent customer service.
* Other duties and assignments as required.
Requirements
* Associate degree is required; Bachelors degree is preferred
* Minimum of 3 to 5 years years work experience in Customer Service.
* Proficient in Microsoft Office
**Competencies**
* Customer focused
* Strong Written and verbal communication skills.
* Detail Oriented
* Excellent Planning/Organizational skills.
* Critical thinking and problem-solving aptitude.
* Ability to comprehend and explain technical product / service information.
**Work Environment** This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers filing cabinets and fax machines.
**Work Hours** 8:00AM 5:00PM
**Physical Demands** This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand for extended periods of time.
Brook & Whittle Ltd. is one of North Americas leading Sustainable Labeling Solutions providers, producing pressure sensitive, flexographic and shrink sleeve labels for many of the nations leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals.
The companys rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldnt it be cool to go into a store, pick up a product and say we make that label!
Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We welcome you to consider being a part of this great team.
**AAP/EEO Statement**
Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTDs employees to perform their job duties may result in discipline up to and including discharge.
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Work Authorization/Security Clearance**
Must be eligible to work in the United States without restriction.