Customer Service Representative II - Personal Lines
: Job Details :

** Customer Service Representative II - Personal Lines**

**Job Category****:** CR&E **Requisition Number****:** CUSTO004770 Showing 1 location **Job Details**

**Description**

If you seek a truly outstanding employment experience, Utica National is the place for you. We are always looking for conscientious, customer-oriented people - whether you're a seasoned insurance professional or just starting out. We offer a supportive and friendly work environment that features a variety of career paths.

We offer challenging assignments, advancement opportunities, full benefits packages, competitive salaries, and a great work environment. We're big enough to offer the opportunities you need to be successful, but not so big that you'll get lost in the crowd.

**Essential Functions:**

* Process new business, renewals and endorsements and billing transactions according to established department policies and procedures

* Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing

* Maintains detailed policy documentation and updates customer information as necessary

* Rate endorsements/transactions for multiple lines of business

* Develops and maintains positive customer relations and coordinates with various functions within the company

* Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work

* Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc

* Maintain acceptable productivity and quality levels established by management

* Perform all tasks with direction of supervisor

* Performs other duties as assigned

* Conforms with all corporate policies and procedures

**Education:**

Associate's Degree preferred or Other Insurance Training; insurance courses (IIA, AU, etc.) desirable;

Demonstrate proficiency in various compute applications; Good math background

**Experience:**

Less than 2 years- agency or insurance company experience

**Benefits:**

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

* 401K plan

* Medical coverage

* Dental coverage

* Flexible spending accounts

* Vision care coverage

* Paid Time-Off (PTO)

* Paid Holidays

* Paid Volunteer Day

* Pay-for-Performance

* Employee and Dependent life insurance

* Disability insurance

* Accidental death & dismemberment insurance

* Discounts on automobile and homeowner's insurance

* Tuition reimbursement

* Employee Assistance Program (EAP)

* Credit Union membership

* Employees' Club

**Additional Information:**

We offer both full and part time employment with the goal of providing work life balance to our talented workforce.

As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what its like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Management Group will be in touch if you are moving forward. Candidates must meet company requirements on our online assessment test.

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